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BY YOUR SIDE, WHEREVER YOU ARE

Customer satisfaction surveys
Market and preference studies
Consumption habits

Private detectives

Customer Experience
Work Environment
Mystery Guest

Installation of Security Systems
International Security

TEAM

At GrupoGes we have worked since 1995 to make information a tool that optimises the running and management of your business.

To this end, we have a team of specialists in a range of fields including psychology, private investigation, hotel management, law and human resources.

We use our own tried and tested methods and provide you with the value of immediacy; experience in obtaining, analysing and evaluating data; and a know-how based on the exchange of information and experiences between our divisions.

Our head office is located in Palma de Mallorca but our work crosses borders; we operate in more than 35 countries and have offices in Mexico, the Dominican Republic, Brazil and Tunisia.

“We optimise the resources of all our divisions to provide clients with useful and accurate information”

Carlos Valencia | CEO GrupoGes

Recurso

DIVISION SPECIALISING IN HOTEL AUDITS

Experience, methodology, rigour and agility are our main values. Our activity is based on the belief that objective information is a very valuable resource for hotel companies in a highly competitive environment with increasing customer demands.

Nuestro objetivo: mejorar la rentabilidad de sus operaciones hoteleras.

+1.000

Monthly hotel audits

+6 MILLION

Surveys distributed annually

+350 PEOPLE

In our team

GesQuality Blanco 1

DIVISION SPECIALISING IN CUSTOMER EXPERIENCE AUDITS

Suitable for all sectors, they allow leading companies to manage their business using reliable and objective information.

Our philosophy was born with the aim of improving companies’ profit and loss accounts and with them the image of each of the Sectors that are committed to putting their Customers in charge of their operations and investments.

GesInforma Blanco

OUR PRIVATE INVESTIGATION DIVISION IS MADE UP OF A LARGE TEAM OF PRIVATE DETECTIVES

We work to make information a tool that individuals, companies, lawyers, insurance and mutual insurance companies can use to help solve any problem.

With our pioneering Online Detective service we act as our customers eyes anywhere in the world and in any time zone by remotely viewing CCTV images online and carrying out preventive and fact-finding work in defence of our client’s interests.

The Spanish Supreme Court defines Private Detectives as privileged witnesses in all judicial proceedings. It is not surprising, therefore, that the Civil Procedure Act attaches great importance to the evidence and reports provided by detectives, which can be ratified before the corresponding body in judicial proceedings.

T.I.P 1.979 – Nº RNSP: 10.425

GesSecurity Blanco

DIVISION SPECIALISING IN SECURITY, MADE UP OF A TEAM OF PROFESSIONALS WITH MORE THAN 25 YEARS OF EXPERIENCE IN ALL SECURITY FIELDS

We assess and install all kinds of security systems for individuals and companies. Our solutions for international hotel resorts enable leading companies in the sector to optimise the systems in place that affect the security and general interests of the company, verifying them by checking and processing their current functions, evaluating the system overall and recommending, where appropriate, actions to be taken to address shortcomings or mitigate excesses.

Contact

Martí Costa, 2, 1st floor. 07013 Palma de Mallorca. Balearic Islands.

971 220 081

grupoges@grupoges.es